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Introduction - We carry over 35,000 items available for next day delivery across the United States, Canada, Mexico, Central & South America and the Carribean Basin. From paper clips to paper, chairs to file cabinets, toner cartridges to diskettes, Smith has it all.
Smith's combination of pricing and world-class service is the best in the market!
Our Mission Statement - Smith Office & Computer Supply pledges to offer a
complete line of quality products, with fair, competitive prices, combined with a superior
level of service, that will build a long-term, mutually beneficial business relationship
with all our clients.
Company Background - Smith is a forty-eight year old company with present
management in place since September 1981. Smith is a full-line, full-service supplier of
office and computer supplies, office furniture, and maintenance supplies.
Accounts Serviced - Our specialty is serving the needs of both private and
governmental businesses and institutions, typically with multiple departments and/or
locations in Broward, Dade, and Palm Beach counties with capabilities to service statewide
or nationwide facilities, as well as the Caribbean Basin.
Owner Operated - We believe we are more customer service oriented than our
competitors whose top level management rarely see or speak directly to the customer. Since
our management is in touch with our customers on a daily basis, they are more sensitive to
our customers special needs. Our entire staff is dedicated to offering your
organization flawless, personal service.
Level Of Service - With over 81 years of Management experience, our
commitment to your organization will insure a truly professional level of service from
every member of our staff. Our goal is to make dealing with Smith Office and Computer
Supply both a pleasurable and profitable experience.
Pricing Policy - We realize the price you pay for supplies is one of the most
important criteria used in selecting a vendor. Smith pledges to always offer fair,
competitive prices. A list of your standard items showing agreed upon unit prices will be
provided. For all items purchased that are not on your standard list, a discount from the
current list price will be reflected on every invoice. We take our competitive pledge a
few steps further by doing business in such a way that will help reduce your indirect
costs that escalate the actual cost of goods purchased. By streamlining your staffs
efforts in purchasing, distribution, and payables, Smith will reduce these indirect costs.
We will also assist in eliminating larger than necessary levels of inventory that can ties
up precious dollars and additional stockroom space, thus adding to actual costs.
Quality Assurance Policy Smith pledges to carry only the finest
quality merchandise the market has to offer. Many brand name items are available in
different quality grades, therefore the price of an item can usually be a good indicator
of its quality. Many suppliers advertise or carry only the lower priced lines,
therefore appearing to be a lower priced alternative. The term BUYER BEWARE definitely
applies here. Smith offers our customers a choice. We typically carry a range of items
covering the entire price spectrum so you, the customer, can select which price point to
purchase. With those items you wish to economize on, Smith also carries many generic
items. However, we pledge never to substitute generic items or lower price point items
without your prior approval. Can our competitors make the same pledge?
Delivery
Free, next day delivery is our policy not a special request. We have never, nor will we ever charge for delivery for Dade, Broward and Palm Beach Counties.
Our multi-million dollar in-stock inventory includes all of your regularly ordered items
virtually eliminating the chance of a back order. Special orders or items we do not stock
will be electronically requested from our network of in-state suppliers. Most of our
suppliers guarantee same night delivery to our warehouse (excluding some furniture items)
so your special orders are available to be shipped with the rest of your order the next
day. Rush or emergency deliveries will be guaranteed since we understand some situations
cannot be anticipated. Any shipping errors are corrected the following day. You do not
have to wait until the next order. As per your instructions, we can deliver your orders to
a centralized location within your organization or directly to each requisitioneds
location. With our computerized distribution system, large multi location,
multi-requisitioning customers are handled with the ease of a single location account. All
orders are packaged and labeled with a packing slip number, your organizations name,
address, department/cost center, the name of the requisitioned, your P.O.#, and any other
required routing information. It is not necessary for your receiving personnel to sort
through orders to distribute internally since each order is individually packaged by
requisition.
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